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Frequently Asked Questions
Shipping
We offer [Standard Shipping], [Express Shipping], and [Overnight Shipping]. Delivery times and costs vary depending on your location and the shipping method chosen at checkout.
Shipping costs depend on your location, the weight of your order, and the shipping method selected. You can view the exact cost during the checkout process.
Standard Shipping: [5-7 business days]
Express Shipping: [2-3 business days]
Overnight Shipping: [1 business day] Delivery times for international orders vary depending on the destination.
If your package is lost or arrives damaged, please reach out to our Customer Support team with your order number. We’ll work with the courier to resolve the issue and ensure you receive a replacement or refund.
returns
We accept returns on unworn, unwashed items in their original condition with tags attached within [14 days] of purchase. Please include your receipt or order confirmation.
To start a return, contact our Customer Support team at support@artecouture.com. Provide your order number and details about the items you wish to return.
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as sending the wrong or defective item.
Returns are processed within [7-10 business days] after we receive the item. Refunds will be issued to your original payment method, and you’ll be notified via email once your refund is complete.